As I sit here on hold - going on 25 minutes now, I am perplexed about what to do. Do I hang up, call back and hope I reach someone who is competent at what they do? Do I wait it out, because, I mean I have waited this long already - what's a few more minutes. Also, I don't really want to have to explain the whole debacle to a different person. UGH!

Oh, wait - he came back to me! (25:05)

Lets think about this. When you have someone on the phone and you tell them to hang on a "sec" - what does a "sec" really mean?

Think about it!